[31th of Dec. 2009; UPDATE: the TwitVantage ended today. We thank you all for your participation. We will reveal in the beginning of January the winner of the Lucky Draw.]
Earlier this week, we launched our Xmas Express service – guaranteeing delivery of your order before Dec 25th on all items labeled with the 24H Express logo bought on or before Dec 20th. (By the way, you’d better hurry – the offer ends soon!)
Now it’s time for us to launch the TwitVantage operation… (“What’s that?” I hear you ask…)
TwitVantage is a new and great way to get a) a quick delivery b) receive a gift c) participate in the lucky draw to get… an iPod Touch!
Now, I hear you yelling… HOW? Well first, calm down… and then, just follow the steps below:
1) Shop in the 24h Express Category
2) Follow @lightinthebox on Twitter
3) Tweet @lightinthebox with your order number. Something like:
“@lightinthebox I just ordered. My order number is 0912150700435110. Waiting for my gift!”
4) All tweeted orders will then be marked for high priority delivery, and when it has been completed, you will receive:
“@<yournamehere> Your Xmas Express order (0912131900432274) has been fulfilled. It took 17.95 hours after payment. We appreciate your RT!”
5) Remember to re-tweet our @reply to your order tweet for a free gift!
PLUS: All participants will be given a chance to win a big surprise via our lucky draw, so… who’s up for an iPod Touch? (Yeah, I thought so!) See you soon on Twitter and wish you an awesome shopping time in the 24H Express Category!
TwitVantage: the merging of 2 successful innovative processes.
Created specifically for the the Holiday Season, the 24H Express Delivery Service is a result of careful selection among our most popular products to find products that can be packed and shipped quickly everywhere. (We’ve reduced the process to about 2 hours!) This is the result of detailed work on the parts of our logistic and marketing teams in partnership with UPS – the exclusive carrier for the Express Delivery Service.
We would like to popularize the service, choosing Twitter as the best form of buzz media in order to convince more of you to try it. Now, we are extending the period for our Express Delivery Service until midnight on the 20th, at the end of which we will organize the lucky draw. Sounds easy huh? Not really. To make TwitVantage work well, our IT team has built an in-house application to interface with our back office and Twitter. As soon as we get your order number via Twitter, it gets inputted into the system and alters the status of your order, changing it to high priority.
Hope there is no kids in the audience but I have to say, Christmas is not a miracle – at least not in LightInTheBox.com. We see your current enthusiasm and the increasing sales (and we thank you all for that) as the reward for the hard inter-team work that we have all put in over the last few weeks.
Improving the service, and bringing satisfaction are our primary objectives. Hopefully, we’ll be able to achieve both again this year. Let us know what you think – your opinion is always welcome!