Here at LightInTheBox we have amazing customers with great stories to share – today we would like to feature Kim McLachlan’s review from Reseller Ratings. Kim ordered some dance apparel and shoes from LightInTheBox and even though there were complications she was smoothly taken care of. Here’s her story:
“It has been my AMAZING good fortune over the last 2 x weeks to purchase items from this company. I do all forms of dance, salsa, belly dancing, Latin American, and ballroom, and during an internet search for dancewear, the name ‘lightinthebox’popped up. What I saw looked like immensely desirable and extremely attractive items that I knew I wanted, but they seemed to be priced at a far lower cost than I should be paying. I decided to purchase a pair of dance shoes, and see what happened. I measured my foot according to their size chart, and placed the order. Within a few days I received a pair of utterly BEAUTIFUL sparkly dance shoes that were, unfortunately too small. I contacted customer service
(EXCELLENT EXCELLENT Customer Service – this sets them apart from others I have dealt with) – they replied within a few hours. They apologised PROFUSELY. I was asked to kindly use my phone to take a photo of the length of my foot( next to a ruler ), and one of my foot in the shoe. I did so, and sent this through. A credit was immediately authorised ( more apologies from Customer Service for having inconvenienced me !!), and new shoes were dispatched at their expense. The shoes are perfect. I have since purchased 2 x more pairs of shoes, 11 x pairs of stunning belly dance pants that are so cool and trendy you can wear them out clubbing or just around town ( people keep stopping me to ask where I bought them ); 2 x bold dramatic watches that are the width of my whole wrist, and look like pieces of art; sequinned dance accessories; glittered and beaded costume jewellery at a cost I could not believe, more shoes…………..etc etc. I find myself going onto this site almost every day to see what else I can buy. The pre-sale online consultants are absolutely charming – you can ask them any question and as many questions as you like about a product. The after sales service reponds immediately to any problems, and then takes action to sort out whatever the problem may be. I cannot rate this site highly enough – it is superb.”
Thanks for the awesome review Kim! Below find a selection of our Dancewear products!