Here at MiniInTheBox.com your satisfaction is our number one priority, and we hope for you to have an enjoyable experience shopping with us. We’ve prepared a FAQ list for all of our Facebook fans. If you’ve got a question, take a look at this list first.
Q: How do I contact Customer Services?
A: You can get in touch with Customer Services by opening a ticket on MiniInThebox.com, which will put you in direct contact with a member of the team.
Q: How do I check my order status?
A: MiniInTheBox.com has a very easy way for users to keep track of their account. And we’ve prepared a detailed reference sheet for you to understand what the status means.
Q: How can I pay for my products?
A: Miniinthebox.com makes paying for your orders easy by supporting a range of payment options. You can pay for your products using VISA, Mastercard or American Express. We also offer a PayPal option.
Q: How does MiniInTheBox.com deliver products?
A: MiniInTheBox.com partners with major international shipping companies to offer you free shipping on every package. MiniInTheBox.com also offers the option of expedited shipping, which takes 3-5 business days from the time your items are shipped.
Q: Will I have to pay import taxes?
A: In some cases, there will be VAT (Value Added Taxes) or other taxes, customs duties or fees levied by your destination country. We have no control over these charges and cannot predict what they may be.
Q: What do I do if my product is damaged or I want to change my order?
A: If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible.
Q: What countries or regions do you ship to?
A: MiniInTheBox.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
Q: I have more questions. Where can I find the answers?
A: We’ve prepared a knowledge base for you with most questions we’ve got from our customers: http://www.miniinthebox.com/knowledge-base/